Return Policy

We believe our products must live up to your highest expectations, and our service must live up to the quality of our products. If for any reason you need to return your order, it’s easy! Simply follow the instructions listed on the back of the packing slip you received with your order.

All returns or exchanges must be made within 3days of receipt of your order without delay and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please mail us at operations@atlabme.com. Returns of orders that do not include a Return Authorization Number cannot be processed. Return address information can be found on the reverse side of your packing slip or on a separate sheet included in your order. All refunds are made in the original payment method. Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.

  • Unopened Sets: Simply return your unopened set with your original packing slip or receipt, and we'll give you a full refund in your original payment method - no questions asked! If you’d prefer a different set, we can also exchange your unopened set. Returns of unopened sets that are not accompanied by a packing slip or receipt will not be accepted.
  • Opened Sets: Returns of opened sets must include the original packing slip or receipt and can be returned for exchange or merchandise credit only. No return of software.

 
Refunds on your purchase are done seamlessly once a Return is requested. However, it might take a few days to be credited back to you in the original mode of payment.

Finally and to give you the ultimate Peace of Mind, should you still be unsatisfied with a purchase after the conditional time-frames for Returns has elapsed, you could still contact us within 7 days from the date of delivery to discuss your concerns and we will attempt to help out in every way we can.

The goods once sold shall be taken back and replaced if it is found defective or damaged when supplied provided that such defect or damage should be reported within 7 days from the date of delivery by email to operations@atlabme.com and an extended time also may be considered in exceptional cases on proper grounds and this replacement shall not be applied in case the Product was damaged due to the mishandling and improper use of the Purchaser.

If for any reason you are not entirely satisfied with an order, please contact our Customer Service team
Attn: Customer Service operations@atlabme.com

Read the Policy but still have some questions? Why don’t you visit our Frequently Asked Questions (FAQs) section